Terms & Conditions
All products are under the guarantee of the manufacturer unless otherwise stated. Please check the product during the delivery of the cargo in order for the warranty conditions to be valid. When you see a damage, keep a record and do not get the product. Any changes to the product, deforming the product, or disruption of the original design of the product are not covered by the warranty.
Product Return Policy
If the product you purchased through our site is faulty, you must contact us via our online support section within 14 days at the latest from the delivery date. Following this information, the faulty product you will send us with the cargo company will be replaced with a new one. If the ordered product error is caused by customer use or if the product is used within 14 days, the product will not be returned and exchanged. In accordance with the Law on Protection of Consumers No. 4077, applications are essential as product return and replacement requirements.
RETURN AND CHANGE TERMS
• If you are not fully satisfied with the product you received, you can return it within 14 business days from the date of receipt.
• You can send the ve Product Return and Exchange Form Değişim which we have sent to you with your order for the replacement process by filling in your order.
• UPS can be returned free of charge.
• If the ordered product error is caused by customer use or if the product is used within 14 days, the product will not be returned and exchanged.
• Applications are required as per the provisions of the Law on Protection of Consumers no.
SHIPPING & DELIVERY
• Orders will be shipped within 2-5 business days (Monday to Friday) after receipt of bank approval.
• Shipments to Istanbul within 1 business day of shipments to Istanbul and 1 to 3 business days for non-Istanbul shipments are foreseen. The shipping company will deliver your order to the address you specify between 09.00-18.00.
• In case of any problem arising from us, you will be informed about your membership details. That's why membership is complete and accurate information is important.
• Delivery is not done on weekends and feast days.
• All of the products you have selected will be delivered to you by UPS Cargo guarantee by the shipping companies we have contracted.
• If the product you have paid on the internet is not in stock, there is at least 4 (four) maximum 30 (thirty) days waiting period. If the product can not be given to the consumer between these dates, the payment is returned to him.